Effective Team Building & Conflict Resolution

📘 Course Overview:

This interactive program equips participants with the essential tools to build strong, collaborative teams and manage interpersonal conflict constructively. It focuses on team dynamics, communication, motivation, and conflict resolution strategies to enhance workplace harmony and productivity.

🎯 Key Objectives:

• Understand team dynamics and individual roles

• Improve communication and trust within teams

• Manage and resolve workplace conflicts effectively

• Strengthen collaboration and decision-making skills

• Develop practical conflict management strategies

👥 Target Audience:

Team Leaders, Supervisors, Project Managers, HR Personnel, Department Heads

📅 5-Day Detailed Program Schedule

Day 1: Foundations of Effective Teamwork

• Defining Team vs. Group

• Characteristics of High-Performing Teams

• Stages of Team Development (Tuckman’s Model)

• Identifying Team Roles (Belbin’s Team Roles)

• Activity: Team Style Self-Assessment

Day 2: Communication in Team Environments

• Principles of Effective Communication

• Verbal & Non-verbal Communication in Teams

• Active Listening Techniques

• Barriers to Communication & How to Overcome Them

• Exercise: Role-play – Miscommunication in Action

Day 3: Team Motivation & Engagement

• Understanding Motivation (Herzberg, Maslow)

• Intrinsic vs. Extrinsic Motivation

• Building Team Morale

• Recognizing and Valuing Team Contributions

• Group Exercise: Team Charter Creation

Day 4: Conflict Management Strategies

• Understanding Types and Sources of Conflict

• Conflict Management Styles (Thomas-Kilmann Model)

• Negotiation and Mediation Techniques

• Case Studies: Conflict Scenarios at Work

• Activity: Conflict Role-play and Feedback

Day 5: Building Sustainable Team Culture

• Fostering a Collaborative Environment

• Trust-building Activities and Group Norms

• Leadership’s Role in Conflict Prevention

• Team Building Simulation: “Mission Impossible” Game

• Action Planning & Final Reflections

• Certificate Award Ceremony